melber's Privacy Policy

1. Introduction

melber is an online gaming and betting platform in Bangladesh, committed to ensuring the highest level of security and privacy for its users. This privacy policy ("Policy") is the formal expression of that commitment.

We recognize that your personal information is highly sensitive. The information you provide when creating an account on melber, playing our games, or using any of our services is stored under strict protection. This policy provides a full description of that protection process.

This policy applies to all melber services, the website (melber.cam), the mobile version, and associated platforms. If the policy changes, we will notify you in a timely manner and publish the updated version on this page.

2. Information We Collect

melber collects various types of information, which can be divided into three main categories:

2.1 Information You Provide Directly

When you provide information yourself, we collect the following:

• Full name and date of birth
• Valid email address
• Mobile number
• Password (stored in encrypted form)
• Identity verification (KYC) documents — national ID card or passport
• bKash, Nagad, Rocket, or Upay account details (for transactions only)

2.2 Automatically Collected Information

Some information is collected automatically when you use melber:

• IP address and device identifier
• Browser type and version
• Operating system information
• Time and duration of site access
• Pages visited and click patterns
• Cookie and session data

2.3 Information Received from Third Parties

In some cases we may receive information from third parties, such as transaction verification data from payment processors (bKash, Nagad, Rocket, Upay) and KYC data from identity verification services.

3. Purpose of Using Information

melber uses collected information for the following legitimate purposes:

• Account management: Registration, identity verification, and account administration
• Service delivery: Managing games, betting, and financial transactions
• Security assurance: Preventing fraud, money laundering, and unauthorized access
• Legal compliance: Adhering to applicable laws and regulations
• User support: Providing assistance through 24/7 live chat and email support
• Service improvement: Enhancing platform performance and user experience
• Relevant communications: Sending important account notifications and promotional messages (with your consent)

4. Cookie Policy

melber uses cookies on its website. Cookies are small text files stored in your browser that help improve the functionality of the site.

4.1 Essential Cookies

These cookies are essential for the core functionality of the site. Without them, login, transactions, and secure browsing are not possible.

4.2 Analytical Cookies

These cookies help us understand how users use the site. This information is used to improve service quality.

4.3 Cookie Controls

You can block or delete cookies by changing your browser settings. However, disabling certain essential cookies may affect your ability to use some features of the site.

5. Data Storage and Security

melber applies industry-standard technical measures to protect your information:

• SSL encryption: All data transfers are secured through 256-bit SSL encryption
• Password hashing: Passwords are never stored directly — only encrypted hashes are stored
• Secure servers: Information is stored in secure data centers meeting international standards
• Regular security audits: Regular audits conducted to identify and address system vulnerabilities
• Access controls: Only authorized staff have access to the minimum necessary information on a need-to-know basis

Despite our best efforts to protect your data, no method on the internet is 100% secure. We therefore also advise users to use strong passwords and change them regularly.

5.1 Data Retention Period

We will retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.

6. Data Sharing and Disclosure

melber may share information with third parties in the following limited circumstances:

6.1 Service Partners

Our trusted partners assist with essential services such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. They receive only the information necessary for specific purposes and are bound to uphold the same privacy standards.

6.2 Legal Obligations

We may disclose information to comply with court orders, lawful requests from law enforcement agencies, or requirements under applicable law. In such disclosures we always seek legal advice and try to protect your interests.

6.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. We will notify users before such changes take place.

7. User Rights

As a melber user, you have the following rights over your own information:

• Right of access: The right to know what information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to request restriction of data processing in certain circumstances
• Right to data portability: The right to receive your information in a structured, machine-readable format
• Right to object: The right to object to the processing of your information for specific purposes

To exercise these rights, contact our support team via live chat or email. We will try to respond to your request within 30 business days.

8. Protection of Minors' Information

melber is a 21+ platform. We do not knowingly collect any information from persons under the age of 21. Age verification is mandatory when creating an account.

If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete the information.

9. Marketing Communications

You may consent to marketing communications at the time of registration. If you later wish to withdraw that consent, let us know via live chat or email. Once consent is withdrawn, we will stop sending promotional messages, though necessary account-related messages will continue.

10. Changes to the Privacy Policy

melber reserves the right to change or update this privacy policy at any time. For significant changes, we will:

• Update the "Last updated" date at the top of the page
• Send a notification email to registered users
• Display a clear notice on the site

Continued use of the site after changes will be taken to mean that you have accepted the new policy. If you do not agree, you may request that your account be closed.

11. Complaints and Appeals Process

If you have any complaint regarding the processing of your information, please contact us directly first. We will try to understand your concern and resolve it.

If your concern is not resolved through direct contact with us, you may file a complaint with the relevant data protection authority in your country. We are prepared to cooperate with any lawful investigation.