melber Terms and Conditions

1 Introduction and Consent

These Terms and Conditions ("Terms") form a legally binding agreement between melber ("Platform", "we", "us") and each individual ("User", "you") who accesses the melber website or uses its services.

By accessing the website https://melber.cam, creating an account, or using any of our services, you are considered to have legally agreed to these Terms in full. If you do not agree with any part of these Terms, please refrain from using our platform.

These Terms have been drafted in Bengali and that version is the authoritative one. melber reserves the right to modify these Terms at any time. Continued use of the platform after updated Terms are published will be considered your automatic acceptance of the new terms.

2 Eligibility and Age Requirement

The following eligibility criteria must be met to create an account and use services on melber:

• You must be at least 21 years of age. This platform is strictly prohibited for anyone under 21.
• You may only operate one account in your own name.
• You must provide accurate and truthful information.
• Online gaming must be legally permitted from your location.
• You must have the mental capacity to participate and must not be on any prohibited list.

melber may request an identity document or other supporting documents at any time for age verification purposes. An account belonging to an underage person will be cancelled immediately and any deposited funds may not be returned.

3 Account Registration

To open an account on melber you must complete a registration process. All information provided at the time of registration must be true, complete, and up to date.

3.1 Single Account Policy

Each user may operate only one account. Creating multiple accounts by the same person is strictly prohibited. If multiple accounts are identified, all of them will be closed immediately.

3.2 Account Security

It is entirely your responsibility to keep your account login details (username and password) confidential. melber is not liable for any activity carried out on your account by a third party. If you suspect unauthorised access to your account, notify our support team immediately.

3.3 Updating Information

If your contact details change after registration, update your account profile or contact support. The user will be solely responsible for any issues arising from incorrect information.

4 Account Verification (KYC)

melber carries out a Know Your Customer (KYC) process to ensure safe and transparent service.

4.1 Required Documents

Before requesting a withdrawal or upon exceeding certain limits, you may be required to provide the following documents:

• Government-issued photo identification (NID, passport, or driving licence)
• Proof of address (utility bill or bank statement)
• Information on the source of funds (if required)

4.2 If Verification Fails

If KYC verification is not completed or documents are not accepted, withdrawals may be placed on hold. melber reserves the right to temporarily suspend all activity on a suspicious account until verification is complete.

5 Deposits and Withdrawals

5.1 Supported Payment Methods

melber currently supports the following payment methods: bKash, Nagad, Rocket, Upay. All transactions are conducted in Bangladeshi Taka (BDT).

5.2 Minimum Amounts

• Minimum deposit: ৳100 (per method)
• Minimum withdrawal: ৳800

5.3 Withdrawal Timeframe

Approved withdrawal funds generally reach your designated account within 30 minutes to 3 hours. This time may be longer if KYC verification is pending or for other reasons.

5.4 Transaction Rules

• Only payment accounts registered in your own name may be used.
• Depositing or withdrawing funds through a third party is prohibited.
• Do not close the window after making a deposit — wait until the transaction is confirmed.
• If a deposit is delayed due to a technical error, notify support.

5.5 Anti-Money Laundering

melber complies with Anti-Money Laundering (AML) policies. Suspicious transactions may be held for review and the relevant authorities may be notified where applicable.

6 Bonuses and Promotions

6.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 earns a ৳1,000 bonus for a total balance of ৳2,000. Depositing ৳32,000 or more earns a ৳15,000 bonus for a total balance of ৳47,000.

6.2 Wagering Requirements

Each bonus comes with a wagering requirement. The wagering requirement for the welcome bonus is 10 times (10x). This means you must wager a total amount equal to the bonus multiplied by 10 before the bonus funds become withdrawable.

6.3 General Bonus Terms

• Each bonus offer may only be used once.
• Bonus funds cannot be withdrawn directly — the wagering requirement must be completed first.
• If the wagering requirement is not met before the bonus expires, the bonus will be forfeited.
• melber reserves the right to modify or withdraw any bonus offer.
• If evidence of bonus abuse is found, the bonus may be cancelled and the account may be closed.

6.4 Other Promotions

The terms of temporary promotions, cashback offers, and special events can be found on the relevant promotion page or through support. Specific terms for each promotion apply in addition to these general terms.

7 VIP and Loyalty Program

melber has a four-tier VIP program for loyal players. Weekly cashback and special benefits are provided at each tier.

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback
• Platinum: up to 1.0% weekly cashback

Higher tiers can be reached through regular and active participation. Cashback benefits are added to the account at a set time each week.

Detailed terms and benefit information for the VIP program are available through support. melber reserves the right to modify the structure of the VIP program.

8 Fair Play Policy

melber is committed to ensuring a fair and transparent gaming environment for all users. To this end we take the following measures:

• All games are sourced from world-class providers and use Random Number Generator (RNG) technology.
• All transactions are secured through SSL encryption technology.
• There is no possibility of manipulating the outcome of any game.
• The use of bots or automated software is detected and prevented.

If you have any complaint about a game result, please notify us through support. melber aims to review and resolve every valid complaint in a timely manner.

9 Prohibited Activities

Any of the following activities are strictly prohibited and may result in account termination:

1. Operating multiple accounts or using another person's account.
2. Placing artificial or dishonest bets for the purpose of obtaining bonus benefits.
3. Using bots, macros, or any automated software.
4. Attempting to gain unauthorised access to the platform's software or systems.
5. Using a third party's payment account or another person's card.
6. Harassing, threatening, or defrauding other users.
7. Conducting money laundering or illegal financing activities.
8. Any activity that damages the reputation of melber.

If a prohibited activity is detected, melber may immediately close the account and seize the funds.

10 Account Suspension and Closure

10.1 Closure by melber

melber may temporarily suspend or permanently close any account for the following reasons:

• Violation of these Terms
• Failure to complete KYC verification
• Suspicious activity or evidence of fraud
• Direction from a law enforcement authority
• Extended period of inactivity

10.2 Closure by the User

You may request the closure of your own account at any time through support. An opportunity to withdraw any eligible remaining balance will be provided before the account is closed, however bonuses with pending wagering requirements will be forfeited.

11 Limitation of Liability

To the maximum extent permitted by law, melber is not liable for the following:

• Interruption to a game session caused by loss of internet connection or a technical fault.
• Issues with the user's own device or software.
• Delays or errors by third-party payment providers.
• If the user discloses their account information themselves.
• Unexpected events (force majeure) such as natural disasters, cyber attacks, etc.

In any situation, melber's maximum liability shall not exceed the amount deposited in the relevant user's account in connection with that specific incident.

12 Intellectual Property

All content published on the melber website — logos, designs, text, graphics, software, code and data — is the intellectual property of melber or the respective game providers.

Users are granted limited permission to access this content for personal and non-commercial use only. Copying, redistributing, modifying or using the content for commercial purposes without explicit written permission is strictly prohibited.

13 Privacy

Details on how your personal information is collected, stored and used can be found in our Privacy Policy. By agreeing to these terms, you are also agreeing to our Privacy Policy.

melber does not sell your information to third parties. However, certain information may be shared with partners necessary for operating the service, such as payment processors and technology partners — as described in detail in the Privacy Policy.

14 Changes and Amendments to Terms

melber reserves the right to modify these terms at any time. For significant changes, a notice will be sent to the registered email address or posted on the website.

Updated terms will take effect from the date of publication. Continued use of the platform after changes have been made will be considered as the user's acceptance of the new terms. If you do not agree to the new terms, stop using the platform and request account closure.

The latest effective version of these terms will always be available on this page.

15 Contact

If you have any questions or complaints regarding these terms, please contact us:

Our support team is available around the clock to assist you in Bengali. We are committed to resolving your complaints as quickly as possible.

For more information, visit our FAQ, Privacy Policy and Responsible Gaming pages.